Ordering and Ticket Policies

This is important stuff. Please read the following policies as they cover several topics.

The Midwest Gaming Classic is operated by the GOAT Store, LLC. For the purposes of the policies on this page, the term “Midwest Gaming Classic” shall refer to the event itself as well as the GOAT Store, LLC, its authorized agents, representatives, or volunteer workers.

Order Policy

The following policies apply to all orders placed with the Midwest Gaming Classic.

  • All orders must be placed using the order form on the Midwest Gaming Classic web site. It is the responsibility of the customer to correctly fill out the order form.
  • An order must be paid in full prior to issuing tickets or shipping merchandise.
  • Wisconsin residents will be charged sales tax (Milwaukee County, 5.6%) where applicable. Some items may have sales tax included in the purchase price.
  • A valid customer e-mail address is required for all orders. Use of the supplied e-mail address is governed by our privacy policy.
  • All placed orders are subject to verification of product availability and price. In the event of a discrepancy, the customer will be contacted to make an exchange for a different item, issue a refund, or adjust the amount due for the order.
  • The Midwest Gaming Classic reserves the right to refuse service to any customer for any reason. In the event an order is refused, a full refund will be issued to the customer.
  • The Midwest Gaming Classic reserves the right to update this policy with or without notice.

Payment Methods

The following methods of payment are acceptable for all orders:

  • PayPal. The amount sent through PayPal must be made for the exact amount of the order, not greater or less, in US dollars. The Midwest Gaming Classic is not responsible for the activation of a PayPal account on part of the customer or any related fees/charges.
  • Credit Card. Customers may submit payment using Master Card, Visa, Discover, or American Express cards. The following additional policies apply to credit card orders:
    • Credit card payments must be submitted using the secure checkout page on the Midwest Gaming Classic web site.
    • When tangible merchandise is being shipped, credit card orders will be subject to address verification prior to shipping.
    • Cardholder agrees to pay the full amount of the order according to their card issuer agreement.

Shipping Policy

When tangible merchandise is being shipped as part of the order, the following policies apply:

  • Orders will be charged a shipping and handling fee in addition to the item total.
  • Merchandise will be shipped to any country where it is legal to do so. Higher shipping rates may apply to international orders. Items are shipped using the United States Postal Service.
  • The Midwest Gaming Classic is not responsible for any item lost due to an incorrect mailing address or unforeseen circumstances beyond the reasonable capabilities of the Midwest Gaming Classic.
  • Tracking information will be provided to customers when available. Tracking may not be available for all orders.

The Midwest Gaming Classic also delivers intangible products (event tickets) as a "print at home" option. Once payment is accepted and verified, intangible goods will be delivered on screen and/or through e-mail confirmation.

Return Policy

In the event a customer wishes to return, or exchange, one or more tangible products, the following policies apply:

  • Customers within the United States must contact the Midwest Gaming Classic within 5 business days of receiving the merchandise. Customers outside the United States must contact the Midwest Gaming Classic within 10 business day of receiving the merchandise.
  • Merchandise being exchanged must be in good condition fit for re-selling. Any packaging, or material items, must be included with the returned merchandise.
  • Merchandise returned which is not damaged, or defective, will be subject to a 15% restocking fee.
  • Should merchandise arrive damaged or defective, the Midwest Gaming Classic will work with the customer to replace the merchandise or issue a refund if necessary.
  • The Midwest Gaming Classic may require the damaged or defective merchandise returned prior to shipping a replacement product or issuing a refund.
  • In the event merchandise must be returned, the Midwest Gaming Classic will cover standard USPS shipping costs. Costs for insurance or additional services beyond standard postage will not be covered.

Ticket Policy

No refunds or exchanges except as noted. Event date, time, location, and ticket price subject to change. The following terms apply. Barcode allows one entry per scan per date purchased. Unauthorized duplication or sale of the ticket may prevent admittance for all holders of the ticket. Ticket is a revocable license. Management may, without refund, revoke this license or refuse admission for noncompliance with these terms or for disorderly conduct. You assume any and all risks occurring before, during or after event, including injury by any cause. You release management, its authorized agents, facility, attendees, and their respective affiliates and representative from any related claims. Ticket not redeemable for cash. Alcohol, drugs, contraband, and weapons may be prohibited. You consent to search on entry and waive related claims. Complimentary tickets are not exchangeable. Unlawful sale or attempted sale subjects ticket to revocation without refund. Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and if so are void. Commercial use of ticket prohibited without written approval.

Appearance Policy

You authorize the Midwest Gaming Classic to photograph or record you and/or your minor child’s image, voice, likeness and/or performance on film, tape, still images or otherwise. You grant permission to the Midwest Gaming Classic to edit such photos or recordings as it may desire, and incorporate such recordings into all promotional materials that are related to its business. The Midwest Gaming Classic may use and authorize others to use the photos or recordings, or any portions thereof, in all markets, manner and media including but not limited to printed reports, books, screenings, websites, and broadcasts.

You understand and agree that these photos and recordings may be duplicated, distributed with or without charge, and/or altered in any form or manner without future/further compensation or liability, in perpetuity. By entering the Midwest Gaming Classic, you waive any right that you may have to inspect and/or approve the finished photos, recordings or other materials produced in connection with this release. You release the Midwest Gaming Classic from any claims associated with the above release and you understand that under no circumstances shall you have any right to maintain any cause of action regarding the photos or recordings, against Midwest Gaming Classic or anyone else, by virtue of the terms of this release.

Concealed Weapons

The Midwest Gaming Classic reserves the right to prohibit concealed weapons within the event.